Thank you cards

Patient Feedback | Derby Private Health

We love getting patient feedback here at Derby Private Health, and feel that it is important that we share our results with you.

Patients are encouraged to give feedback in a variety of ways; these can include speaking to any member of staff or by completing a feedback form, available in the welcome pack on their bedside table.

Patient feedback is important to us and we are proud to boast high levels of patient satisfaction.

In our latest set of figures (collected from July 2018 – March 2019): 

  • 100%* of patients rated the cleanliness of the ward as ‘Excellent’ or ‘Good’
  • 100%* of patients described their consultant as ‘Excellent’ or ‘Good’.
  • 99%* of patients said that their room at Derby Private Health was ‘Excellent’ or ‘Good’

99% of patients would recommend Derby Private Health to friends and family!*

*Data analysed from more than 400 patient feedback forms in the period July 2018 – March 2019.

Here’s some of the patient feedback we received recently…

British GP talking to senior couple in surgery

“Thank you for your excellent care. You have helped me to face everything with confidence. The encouragement received from a smiling and re-assuring voice makes such a difference.” – Kathleen Richardson

“All staff were extremely friendly, pleasant, efficient and compassionate. I could not have asked for more.” – Peter Bambury

“There is a very caring atmosphere here and a feeling that individual needs and thoughts are totally catered for. Thanks to all of you”! – Susan Moore

“Every member of staff I have come into contact with has been very welcoming, professional and a credit to Derby Private Health.” – Mark Newbold

“Excellent care. Staff always friendly, attentive and helpful. Lovely food, my procedure went really well and no delays or waiting around.” –Sharon Beckett

“Amazing staff, so friendly! Nothing was too much trouble. I can’t name one member of staff by name as they were all worthy of FIVE BIG STARS! They work as a team, which is very evident by the care and service. When you ring for help, one minute is the most you wait. A truly amazing place to recover in.” – Susan Galloway

“I was made to feel very special at all times at this very difficult time. The warmness of the place shines. Staff all very attentive, excellent service.” – Josephine Hartshorn

“The staff are truly amazing, kind and made me feel very welcome and also safe. The high standard of cleanliness and food quality is a credit to the department and I have to say it is the equivalent of a 5 star hotel!! Thank you so much.” – Claire Hampson