We love getting patient feedback here at Derby Private Health, and feel that it is important that we share our results with you.
Patients are encouraged to give feedback in a variety of ways; these can include speaking to any member of staff or by completing a feedback form, available in the welcome pack on their bedside table.
Patient feedback is important to us and we are proud to boast high levels of patient satisfaction.
In our latest set of figures (collected from January 2018 – June 2018):
- 100% of patients rated the cleanliness of the ward as ‘Excellent’ or ‘Good’
- 100% of patients described their consultant as ‘Excellent’ or ‘Good’.
- 99% of patients said that their room at Derby Private Health was ‘Excellent’ or ‘Good’
Data analysed from more than 300 patient feedback forms in the period January 2018 – June 2018.
Here’s some of the patient feedback we received recently…
“This is the first private admission I’ve ever had so it’s been a 100 per cent new experience. All I can say is it made a very unpleasant experience a pleasure. All of the staff couldn’t do enough for me and my visitors. Perfect.” – James Barnard
“Best hospital stay ever! All of the staff were fantastic and really made me feel comfortable.” – Amelia Salmon
“Amazing team, fantastic care, always happy and smiling; nothing was too much for them! I felt at home. I would definitely recommend Derby Private Health to anyone looking for private health care!” – Kelly Jones
“Both day and night nurses could not have been of any more help. Their personalities all balanced so well and made me feel safe.” – Tara Moghaddam
“Fantastic staff who all introduce themselves and are genuinely interested in caring. It’s the people who make Derby Private Health.” – Ian Self
“I cannot thank the team enough for all that you did for me during my stay. You are all wonderful. You had the time to speak to me and showed you cared. It’s the little things that matter, for example a 1.30am cup of tea and a smile.” – Natalie Griffiths
“Absolutely brilliant from start to finish. The consultant and nursing team were the best. I couldn’t fault anything.” – Tracey Coates