We love getting patient feedback here at Derby Private Health, and feel that it is important that we share our results with you.
Patients are encouraged to give feedback in a variety of ways; these can include speaking to any member of staff or by completing a feedback form, available in the welcome pack on their bedside table.
Patient feedback is important to us and we are proud to boast high levels of patient satisfaction.
In our latest set of figures (collected from December 2016 – December 2017):
- 100% of patients rated the care they received as ‘Excellent’ or ‘Good’
- 100% of patients described their consultant as ‘Excellent’ or ‘Good’.
- 100% of patients said that the courtesy of the staff and nursing team at Derby Private Health was ‘Excellent’ or ‘Good’
Data analysed from more than 500 patient feedback forms in the period December 2016 – December 2017.
Here’s some of the patient feedback we received recently…
“Everyone on the unit has been extremely helpful and friendly and I feel as though I have been given the best space in which to start my recovery post-op.” – Amanda Sotos-Castello
“There was a friendly, pleasant atmosphere with smiles everywhere. I am sure it helped with my recovery!” – Bryn Hirst
“I found my stay to be very positive. The anaesthetist, consultant and theatre staff were all exceptional, with the advice given about the procedure and after-care. All of the nurses, HCAs and staff were lovely, courteous and kind and I am happy that I was able to go home quicker than I thought.” – Lisa Copeland
“Excellent care where nothing was too much trouble. Everyone was professional, polite and helpful throughout.” – Helen Macdonald
“Thank you to all for your dedication and support pre and post op. A very professional environment and I will certainly be recommending you.” – Jill Painter
“Many thanks for the outstanding care. It has been a real pleasure to have been a patient here.” – Terry Rumble
“I really enjoyed my stay and can’t praise the staff enough. They are very caring, kind and thorough.” – Christine Livling