Coronavirus – Service Changes

If you think you may have symptoms of Coronavirus (Covid-19) follow the national advice and self-isolate for seven days. The latest advice is available here

Visiting restrictions eased

From Tuesday 4 August, each patient will be allowed one visitor of their choice for one hour per day. There will be no set visiting times and the ward team will operate a booking system to help oversee the total number of visitors in an area. To arrange a visit, friends and relatives are advised to contact the ward to agree a designated time.

More information is available here

Face coverings when visiting our hospital

From Monday 15 June 2020 all patients and visitors should wear a face covering on entrance to Derby Private Health and throughout the duration of your visit.

The face coverings can be a scarf, homemade face mask or one that has been purchased. The measures are an important part, alongside social distancing, of reducing the spread of Covid-19 in our hospitals and to keep our patients and communities safe.

Full guidance is available here

Phased reopening for outpatient appointments from 1 June 2020

We are pleased to be starting a phased reopening for our outpatient appointments from 1 June 2020.

We are continuing to seek advice from consultants regarding rescheduling cancelled appointments and will be offering a mix of telephone and face to face consultations. If your appointment was cancelled and you haven’t heard from us regarding a reschedule – please contact the team on 01332 786128 or email dhft.privatepatients@nhs.net

Please be assured your safety and wellbeing is our priority and we will be implementing a number of measures to adhere to social distancing requirements including;

  • Patients should attend appointments alone
  • From Monday 15 June, face coverings (over mouth and nose) must be worn – see below for more information
  • Temperature will be checked upon arrival
  • Reduced numbers in the waiting room
  • Adequate time will be left between clinic slots to allow time for cleaning
  • Staff will also wear the appropriate PPE to keep patients safe.

Everyone is reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

You must not attend your appointment if you should be self-isolating because you, or somebody close to you, has, or has had, symptoms.

Any further updates regarding inpatient appointments will be made available here on our website.

Thanks for your patience during this time. We look forward to welcoming you back to Derby Private Health soon.

Frequently Asked Questions

We understand you may have questions – for more information please see our FAQs below. Please send any urgent enquiries to dhft.privatepatients@nhs.net

I have an appointment booked soon with Derby Private Health, what happens now?
All future appointments are being reviewed by the team at DPH and we are receiving guidance from the consultants. Appointments will be converted to telephone, deferred or proceed as face to face.

How is Derby Private Health supporting the NHS?
We are an NHS private patient suite that reinvests all profits back into the NHS. Our staff are employed by University Hospitals of Derby and Burton and are well positioned to support during the COVID-19 pandemic. They are currently in the process of being redeployed to support other wards and clinical areas across the Trust.

If I have paid for my surgery or procedure, will I get a refund if I do not wish to wait for it to be rebooked?
Yes, please email any refund requests to dhft.privatepatients@nhs.net and a member of our finance team will be in touch.

Can Derby Private Health test for Coronavirus?
No, tests are not available on a private basis.

I have a question about my surgery/procedure, can I speak to someone?
Yes, please email all questions / queries to dhft.privatepatients@nhs.net and the team will assist where they can.

I have recently had surgery at Derby Private Health, will I still receive follow up care?
All future appointments are being reviewed by the team at DPH and we are receiving guidance from our consultants. Appointments will be converted to telephone, deferred or proceed as face to face.